Customer Support.

Email support@sakuraseats.com for help with your account, billing, searches or alerts. We answer in English, usually within 2 business days.

Include the email you signed in with and a short description of the issue. For billing, include the receipt or invoice number and the date of the charge. For search or alert problems, include the route, dates and cabin, and a screenshot if possible. Never send passwords or full card numbers.

Sign in to your account billing page to see your plan and renewal or expiry date, or cancel auto-renew. Cancelling auto-renew stops the next renewal, and you keep Pro until the end of the time you paid for.

If you turn off auto-renew in Sakura Seats, select Enable Auto-Renew to restore it before the current subscription period ends. A subscription cancelled in Creem's portal cannot be re-enabled. Select Manage billing, then Resubscribe to start a new paid subscription at the current price.

For Creem purchases, Creem is the merchant of record and seller on your invoice. Charges have a descriptor beginning “CREEM.IO*”. Find your order and invoices at Creem's order lookup with the email you paid with. Creem sends the receipt; our email acknowledges your access.

If you bought through Stripe, Manage billing opens Stripe to update your card and see receipts. Those charges appear as SAKURASEATS.COM, and CIEL ZORA TECH CO., LTD. is the seller. See our Refund Policy. Email support@sakuraseats.com; we reply within 3 business days, usually within 2.

If you do not recognise a charge, email us before disputing it with your bank. We will look it up and help.

We do not sell tickets or miles, make reservations, or handle payments for travel. For bookings, changes or mileage refunds, contact the airline (ANA or JAL) directly. Sakura Seats is not affiliated with or endorsed by ANA or JAL.

Our Privacy Policy explains how we use your information and how to request access to or deletion of your data. Email us if you need help with a privacy or data request.