Terms of Service.

Sakura Seats (sakuraseats.com) is operated by CIEL ZORA TECH CO., LTD., a company registered in Thailand. In these terms, “we” and “us” mean CIEL ZORA TECH CO., LTD. You can contact us at support@sakuraseats.com.

Sakura Seats shows award seat availability and prices we have observed on ANA's and JAL's websites. It is not affiliated with or endorsed by ANA or JAL. Availability changes quickly, and what we show can be stale or wrong. Always confirm on ana.co.jp or jal.co.jp before you book.

You use the software to search saved observations and receive alerts. We do not sell tickets or miles, make reservations, or handle payments for travel. Bookings and mileage redemptions take place directly with your airline or loyalty program.

Coverage focuses on supported routes in the near-term and year-ahead windows described on our About page. Dates between those windows are not covered. Unchecked dates do not mean there are no seats.

Anyone can search departures 4 to 21 days out on ANA and 2 to 21 on JAL without an account. An account lets you save alerts and buy Pro when checkout is open. Creating an account or selecting a plan does not make a purchase or authorise a charge. A purchase happens only when you confirm payment on Creem's checkout page.

Pro costs $9.99 per month, $89.99 per year, or one payment of $25.99 for exactly 90 days, in US dollars. All options include the same Pro features described on Plans. Tax included. Creem shows the total before you pay. Your card issuer may add a foreign transaction or currency conversion fee.

Monthly subscriptions are charged upfront and renew automatically each month at $9.99 until cancelled. Annual subscriptions are charged upfront and renew automatically each year at $89.99 until cancelled. Each renewal charges the payment method on file. We email you 30 days before each annual renewal, and once a year before the anniversary of a monthly subscription, with the amount, the date and how to cancel. Pro starts after verified payment; your account billing page shows the renewal date.

The three-month pass is a single payment of $25.99 for exactly 90 days from successful payment, with no automatic renewal or further charges. Your account shows the exact expiry date and time. After expiry you return to Free. You cannot start another paid purchase while you have an active paid Pro entitlement or unresolved checkout.

If a renewal payment fails, it adds no paid time. Pro ends when the previously paid period ends. The payment provider may retry payment; access returns after a successful verified payment. No trial is offered.

Pro cannot be bought from countries and regions where Creem does not accept payments, including its unsupported countries and regions, or where purchases are temporarily not offered (Germany). Free features remain available everywhere.

You can cancel auto-renew at any time, online, on your account billing page, or email support@sakuraseats.com for help. Cancelling auto-renew stops future renewals and you keep Pro until the end of the period already paid for, unless that payment is fully refunded or disputed. You can also cancel in Creem's customer portal: it stops renewal immediately, and you still keep the time already paid for. If auto-renew was scheduled to stop, it can be re-enabled before the paid period ends. A subscription cancelled directly in Creem's portal cannot be re-enabled; select Manage billing, then Resubscribe to start a new paid subscription at the current price. Paying again while Pro is still active adds the new period after the current Pro ends; Creem's receipt shows its own billing dates; write to support if it was a mistake. We email you when a subscription is cancelled, including when we cancel it after a full refund or a dispute.

Signing out, deleting alerts or requesting account deletion does not cancel a subscription. A three-month pass does not renew and needs no cancellation. Cancelling does not automatically refund unused time. Our Refund Policy explains eligibility and access after refunds or disputes. Your rights under applicable law are not affected.

Creem (Armitage Labs OÜ, registry code 16977866, Rotermanni 14, Tallinn, Estonia) is the merchant of record and seller for new Pro purchases. Creem resells Pro to you, takes payment, issues your invoice, and calculates, collects and pays applicable VAT, GST or sales tax. Creem's Buyer Terms also apply and prevail where they conflict with our product terms. Charges appear with a descriptor beginning “CREEM.IO*”. Refunds and disputes for these purchases are processed exclusively through Creem.

CIEL ZORA TECH CO., LTD., a company registered in Thailand, operates Sakura Seats and provides the software, Pro access and customer support. Existing Stripe purchases remain with Stripe: CIEL ZORA TECH CO., LTD. is their seller and their statement descriptor is SAKURASEATS.COM.

You may use Sakura Seats for your own travel planning. When using sakuraseats.com, you may not:

• access sakuraseats.com, its pages, alerts or internal interfaces with scrapers, crawlers, headless browsers, scripts or other automated means, except search engines indexing public pages as our robots.txt allows;
• get around Sakura Seats' rate limits, search windows, bot checks or other access controls, including by rotating network addresses or using multiple Sakura Seats accounts;
• copy, republish, resell or build a competing service on availability data taken from Sakura Seats;
• interfere with or overload sakuraseats.com.

These rules apply to how you use Sakura Seats. They do not describe how we operate our own service. We may limit, suspend or close access, including an account, that we believe breaks these rules.

You sign in with Google. Keep that account secure; activity under it is treated as yours. You can stop using Sakura Seats at any time. Our Privacy Policy explains how we use account information and how to request deletion.

Sakura Seats is provided as is, without warranties of any kind. To the extent the law allows, we are not liable for losses from relying on it, including a seat that was no longer available.

Nothing in these terms limits consumer rights that applicable law does not allow us to exclude.

These terms are governed by the laws of Thailand, where CIEL ZORA TECH CO., LTD. is registered. If you are a consumer, you keep the protection of any mandatory law of the country where you live, and you may bring a claim where the law gives you that right. Please contact us first: most problems can be settled by email.

For product support, subscription questions or complaints, email support@sakuraseats.com.

We may update these terms. The date above shows the latest version. The price and billing terms disclosed when you purchase apply to that transaction. Later policy updates do not remove rights attached to an existing purchase. Any future change to a recurring price will be communicated before it takes effect, with an opportunity to cancel before renewal, and any consent required by applicable law will be obtained.