Refund Policy.

Creem (Armitage Labs OÜ, registry code 16977866, Rotermanni 14, Tallinn, Estonia) is the merchant of record and seller for new Pro purchases. Creem resells Pro to you, takes payment, issues your invoice, and calculates, collects and pays applicable VAT, GST or sales tax. Creem's Buyer Terms also apply and prevail where they conflict with our product terms. Charges appear with a descriptor beginning “CREEM.IO*”. Refunds and disputes for these purchases are processed exclusively through Creem.

CIEL ZORA TECH CO., LTD., a company registered in Thailand, operates Sakura Seats and provides the software, Pro access and customer support. Existing Stripe purchases remain with Stripe: CIEL ZORA TECH CO., LTD. is their seller and their statement descriptor is SAKURASEATS.COM.

Paid purchases provide access to software and alerts. We do not sell airline tickets, miles or travel bookings. For flight or mileage redemption refunds, contact the airline or loyalty program. Sakura Seats is independent and is not affiliated with, endorsed by or sponsored by ANA (All Nippon Airways) or JAL (Japan Airlines).

This policy covers initial subscription payments, renewals and three-month passes. We honour every refund that applicable law requires; nothing here limits those rights. Outside those rights, we review requests individually, including duplicate or incorrect charges and material problems accessing the features described when you bought.

If a material technical problem prevents you from using those features, contact us. If we cannot fix it, we will review a refund. We do not offer an unconditional money-back guarantee or an automatic refund for unused time. Award seats changing or selling out does not itself entitle you to a refund: we provide observations and alerts, not guaranteed seats or bookings.

If you live in the EU, UK or another country with a statutory withdrawal right, you may withdraw from an online purchase within 14 days as your local law provides. Creem's Buyer Terms explain how withdrawal works for Creem sales.

Creem may also refund on its own within 60 days of purchase at its discretion, or where law, card-network rules or its policies require it, including duplicate payments, technical errors or suspected fraud.

Email support@sakuraseats.com with your account email, receipt, invoice or order number, charge date and a short description. We reply within 3 business days. Do not send full card numbers, security codes, passwords or airline credentials.

Approved refunds return through the provider that took payment, to the original payment method and in the currency you paid. Creem handles Creem refunds exclusively; we request them through Creem. The provider emails confirmation. Refunds usually reach your card within 5 to 10 business days depending on your bank. Currency conversion may change the amount credited. You need not wait for us to exercise statutory rights or meet legal deadlines.

If you bought through Creem and we have not replied within 7 days, contact Creem support using the link on your Creem receipt.

You can cancel auto-renew at any time, online, on your account billing page, or email support@sakuraseats.com for help. Cancelling auto-renew stops future renewals and you keep Pro until the end of the period already paid for, unless that payment is fully refunded or disputed. You can also cancel in Creem's customer portal: it stops renewal immediately, and you still keep the time already paid for. If auto-renew was scheduled to stop, it can be re-enabled before the paid period ends. A subscription cancelled directly in Creem's portal cannot be re-enabled; select Manage billing, then Resubscribe to start a new paid subscription at the current price. Paying again while Pro is still active adds the new period after the current Pro ends; Creem's receipt shows its own billing dates; write to support if it was a mistake. We email you when a subscription is cancelled, including when we cancel it after a full refund or a dispute.

Signing out, deleting alerts or requesting account deletion does not cancel a subscription. A three-month pass does not renew and needs no cancellation. Cancelling does not automatically refund unused time. Our Refund Policy explains eligibility and access after refunds or disputes. Your rights under applicable law are not affected.

The three-month pass provides exactly 90 days after successful payment and does not renew. Your account shows the exact expiry. Cancellation stops renewal without an automatic pro-rata refund.

A full refund ends only the Pro access covered by that payment; Free remains available. Access covered by another valid payment continues. If a full refund of a subscription payment leaves no paid time, we also cancel that subscription at once, so it is not charged again, and email you to say so. To get Pro back, buy it again. A partial refund keeps access unless we tell you otherwise when confirming it.

If a payment is disputed, access covered by it is paused while the dispute is open, and we set the subscription to end at the end of its current period so it is not charged again; we email you when this happens. If the dispute was a mistake, you can resume the subscription on your account billing page before then. Creem chargebacks revoke that payment's coverage. Access can be restored only after the provider confirms a valid paid transaction. Email us first: we can usually fix billing problems faster than a dispute.

Nothing limits applicable consumer rights. The terms shown when you buy apply to that purchase. If we change the policy, the date above changes; the version in force when you paid applies to that payment.